Frequently Asked Questions

Everything you need to know about shopping with Happi Planet.

What is the estimated delivery time for my order?

Orders are typically processed within 24 hours. Depending on your location, standard shipping takes between 3 to 5 business days.

How can I track my shipment?

Once your order has been dispatched, you will receive an email and SMS containing a tracking link and your unique AWB number to monitor your package in real-time.

What is your return and exchange policy?

We offer a 7-day return policy for unused products in their original packaging. If you receive a damaged item, please contact our support team within 48 hours for a free replacement.

Are your products eco-friendly and safe for home use?

Yes, Happi Planet is committed to sustainability. Our products are formulated using plant-based ingredients and are free from harsh toxins, making them safe for children and pets.

Which payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.

Can I modify or cancel my order after it has been placed?

You can cancel or modify your order as long as it has not been shipped. Please reach out to us via our support chat or email immediately to request changes.